Privacy Policy

1. Who we are

GM Solution provides warehousing, fulfilment, and related logistics support to businesses and sellers. This website is operated to share information about our services and to let you contact us. For privacy-related questions, email support@gmsolution.in or sales@gmsolution.in, call +91 81411 10520, or use our Contact page.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Contact and identity data: name, email address, phone number, company name, and message content when you submit forms or email us.
• Business and operational data: information needed to provide fulfilment services (e.g. inventory, order, shipping, and returns data) as agreed in separate commercial or service terms.
• Technical data: IP address, browser type, device information, and approximate location derived from IP when you browse our site.
• Cookies and similar technologies: as described in section 6 below.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide customer or prospect support;
• Deliver, manage, and improve our warehousing and fulfilment services;
• Meet legal, regulatory, and tax obligations;
• Protect the security and integrity of our operations, website, and systems;
• Analyse aggregated or de-identified usage to improve our website and offerings.

We do not sell your personal information.

4. Legal bases (where applicable)

Where Indian law requires a basis for processing, we rely on one or more of: your consent (e.g. marketing where opted in), performance of a contract or steps prior to contracting, compliance with legal obligations, and legitimate interests such as securing our systems and improving services—balanced against your rights.

5. Sharing of information

We may share information with:

• Service providers who assist us (e.g. hosting, email, IT support) under confidentiality and processing terms;
• Marketplace and logistics partners where necessary to execute orders and comply with platform rules you have agreed to;
• Authorities when required by law or to protect rights, safety, and property.

We require recipients to use the information only for the purposes we disclose.

6. Cookies

Our site may use essential cookies needed for security and basic functionality. If we use analytics or preference cookies, we will describe them in a cookie notice or settings where required. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

7. Data retention

We retain information only as long as needed for the purposes above, including legal, accounting, and dispute resolution requirements. Retention periods may differ for website enquiries versus contractual operational records.

8. Security

We implement appropriate technical and organisational measures to protect personal information. No method of transmission or storage is 100% secure; we encourage you to use secure channels when sharing sensitive business information.

9. Your choices and rights

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us via our website contact section. We may need to verify your request.

10. Third-party links

Our website may link to third-party sites (e.g. marketplaces). We are not responsible for their privacy practices; please read their policies.

11. Children

Our services are directed at businesses. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.

This document is provided as a general template for a business website. GM Solution should have it reviewed by qualified legal counsel for alignment with current Indian law (including the Digital Personal Data Protection Act, 2023, where applicable) and your actual data practices.